Frequently Asked Questions
Everything you need to know about your Primary Clothing experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $7.95 applies. Orders are typically processed within 1-2 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Visit our Return Portal to generate a prepaid shipping label.
What materials do you use in your clothing?
Primary Clothing focuses on high-quality, sustainable fabrics. Most of our basics are crafted from 100% organic cotton, recycled polyester, and premium Tencel blends for maximum comfort and durability.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.